Following intensive global audits in 2014, the independent certification body BV confirmed all Kuehne + Nagel Group business processes and locations meet the highest quality standards, and re-certified the company in accordance with ISO 9001 for a further three years. This places the company among the few global logistics providers awarded this certification without interruption since 1995.
In the airfreight business, Kuehne + Nagel is certified for Cargo iQ phase 2. A certification that has also been extended throughout 2017.
Within its integrated QSHE management system, Kuehne + Nagel carries out more than 3,500 annual audits with the aim of identifying possible weaknesses and improving operational quality. The company has developed a software program that contains automated QSHE audit checklists relating to reporting, recording and evaluation of improvement proposals.
This continuous control and optimisation process has delivered significant increases in customer satisfaction, confirmed by surveys in all regions.
Every year, we set ambitious new targets to focus on further improving our already high standards.
For more information about our QSHE processes, please contact us