Frequently Asked Questions

• How do I reach a sales person who can help me?

  For Sales only inquiries only please complete our on-line form here.
  
  To request a quote for Seafreight, Airfreight or Road please visit the Kuehne + Nagel "Get Your Quote" application here.
  
  To contact a freight-forwarding professional at a specific Kuehne + Nagel office, please refer to an office location hereOffice Locations

• I am a vendor. Who can I talk to in Kuehne + Nagel about my product / service?

  To contact a specific Kuehne + Nagel office, please refer to an office location here.

• I need to ship personal items (furniture, automobile, motorcycle, etc.). Can Kuehne + Nagel help me?

  Kuehne + Nagel focuses on industrial segments, and, typically, does not engage in the shipment of personal or household goods or automobiles.

• What are the contact details of your Headquarters?

  Kühne + Nagel International AG
  Dorfstrasse 50
  Kuehne + Nagel-Haus
  Schindellegi
  Schwyz
  Switzerland 8834
  Phone:     +41-44-7869511
  Fax:     +41-44-7869595
  info.schindellegi@kuehne-nagel.com

• I have a question about the annual report or I need investor relations assistance?
  
  Please contact Ms. Andrea Kobi:
  
  Andrea Kobi
  Phone: +41 (0)44 786 95 61
  andrea.kobi@kuehne-nagel.com

• I have a billing question. Who can I talk to?

  Please contact your local office here Office Locations

• How do I contact a branch office? Hours of operation? Directions?

  Our locations are listed here.  Hours of operation typically are weekdays, 9 a.m. to 5 p.m., local time. 

• I want to schedule a pick up. Who do I contact?

  Please contact the branch office nearest your location.

• I need to ship personal items (furniture, automobile, motorcycle, etc.). Can Kuehne + Nagel help me?

  Kuehne + Nagel focuses on industrial segments, and, typically, does not engage in the shipment of personal or household goods or automobiles.

  To speak to a local representative please contact your local office here

• We are a supplier and our customer requires us to use Kuehne + Nagel. How should we proceed?

  Please contact your nearest Kuehne + Nagel office for more information.

• How do I reach a sales person who can help me?

  For Sales only inquiries only please complete our on-line form here.

• How do I get a quote?

  Please submit your quote requests for global
  • Airfreight
  • Seafreight
  • Road

• What countries do you ship to / from?

  Kuehne + Nagel has 900 offices in more than 100 countries, so we can help you with your logistics around the world. Please see our global locations here.

• Do you ship and/or store Dangerous Goods / Hazardous Materials?

  Kuehne + Nagel's specialised capabilities include shipment and storage of certain types of hazardous materials. Please contact your nearest office to discuss your requirements.

• How do I receive copies of documentation?

  Your nearest Kuehne + Nagel office can help. 
  Note that many shipping documents are accessible to registered users of KN Login our Web-based visibility, monitoring and reporting tool.
  
  

• What is "Importer Security Filing 10+2" and how does it affect me?

  The Importer Security Filing (ISF) regulation requires submission of an electronic ISF to U.S. Customs (10 data elements by importers, plus 2 by carriers) 24 hours before shipment loading.  Enforcement of the regulation, which began January 26, 2010, may result in stiff penalties for non-compliance (,000 per incident, plus cargo delays). Kuehne + Nagel offers integrated ISF services to ensure you meet the new requirements and that your shipments arrive on time, without delay.
  
  

• What are Incoterms? How do I determine which Incoterm to use?

  Incoterms are 13 standardised definitions of commonly used shipping and trade terms that cover such issues as control of goods and financial responsibilities, including payment of cargo insurance and freight.
  They provide traders with a common set of rules, outlining each party's obligations, thus reducing misunderstandings. You'll want to discuss with your trading partner what its requirements are and how

• What’s a Schedule B commodity number and why is it important?

  Schedule B is the official schedule of commodity classifications used by shippers in reporting export shipments from the United States. It's used to compile official export statistics from the United States.  It is used to:
  • Determine applicable import tariff rates and whether a product qualifies for a preferential tariff under a Free Trade Agreement
  • Complete the Shipper's Export Declaration, Certificates of Origin and other shipping documents
  • The Census Bureau's Schedule B Search Engine tool can help you classify your products. The Schedule B search tool is the most commonly used method for classifying products.

• I need to ship personal items (furniture, automobile, motorcycle, etc.). Can Kuehne + Nagel help me

  • Kuehne + Nagel focuses on industrial segments, and, typically, does not engage in the shipment of personal or household goods or automobiles.

    To speak to a local representative please contact your local office here

• How do I track a shipment with Kuehne + Nagel?

  Please use the tracking shipment tool on our homepage or follow this direct link
  
  

• My shipping information doesn’t work in your tracking tool. What should I do next?

  Please make sure that the correct KN Reference Type matches the number being entered. Please follow these instructions for more help.

  If this still does not work then support is available through your nearest Kuehne + Nagel office

• The shipment has arrived however the system doesn't indicate "status arrived".

  The system should be updated within 24 hours after arrival. In case the shipment has arrived and 24 hours has lapsed then please contact Kuehne + Nagel local office

• What jobs are available?

  Global positions are posted here.
  
  

• How do I apply for a job at Kuehne + Nagel? Where can I send my CV?

  For corporate positions please email your CV here
  For country positions please find open positions by region and country here
  
  

• I would like to apply for an internship with Kuehne + Nagel. How should I proceed?

  To inquire about an internships, please send your resume and cover letter to Human Resources.

• What is the Kuehne + Nagel HQ address?

Kuehne + Nagel International AG
Dorfstrasse 50
Schindellegi
Schwyz
8834
SWITZERLAND

Phone     +41-44-7869511
Fax     +41-44-7869595
Email  

• What other countries is Kuehne + Nagel present in?

For a full list of location please visit our Location Map

• How can I get current financial information about Kuehne + Nagel?

Please visit the Investor Relations section of our site.

• How can I get the Annual Report for Kuehne + Nagel?

You can find all Kuehne + Nagel reports in our Annual Reports section.