Kuehne + Nagel's aftermarket management segment, delivers two comprehensive solutions:

Critical Service logistics (CSL)

CSL business solution supports field engineers with mission-critical spare parts within shortest response times from order to delivery by incorporating flexible 24/7/365 contact centre capabilities, real-time inventory and order visibility tools and a network of more than 200 (to be confirmed) regional and forward stocking locations for the strategic positioning of inventories across the globe.

CSL services include::

  • Order management & call centre
  • Field management
  • Inventory control & management
  • Regional & forward stocking location management
  • Transport management
  • Technical on-site services from out-of-the-box installation to advanced component swap
  • Returns management
  • Repairs & repair vendor management
  • Disposition & recycling

Reverse Logistics

Services include:

  • Product recovery
  • Advance / retrieval services
  • Cartridge return services
  • Product labeling
  • Scanning of returns at our network of national or regional depots
  • Web visibility and reporting of RMA services
  • Return Center with screening, product verification and disposition
  • No fault found testing and refurbishment
  • Repair services
  • Order management & Call Centre

Kuehne + Nagel also manages companies’ commercial returns, repair, recycling and E-Waste (WEEE) flows through a configurable returns order management system and a customized collection network. Reverse Logistics Services include web-enabled processes and full end-to-end visibility. All processes are audited to ensure high standards of service and the necessary compliance.

For more information, please contact us.