Aftermarket Management

Our Critical Service Logistics (CSL) supports field engineers with deliveries within pre-specified periods of time. It does this by incorporating flexible contact centre capabilities, visibility tools and forward positioning of inventory from numerous stocking locations across the globe. With our CSL solutions, you can:

• Enhance customer service and increase sales – We will meet or exceed your service requirements, including one-hour delivery of critical items.
• Improve material velocity – Our flexible logistics network is configured to reduce handling and increase the availability of your finished goods and repair inventory.
• Increase field productivity – Your field organisation will spend more time with customers, less time managing parts.
• Full visibility – complete transparency on the replenishment, the inventory (centralised or decentralised), the delivery and returns flows.

We offer an advanced set of CSL service components that can integrate with our 24/7/365 customer contact centre, order management tools and a network of regional and forward stocking locations.

Integrated Logistics designs, implements, and manages all kinds of returns solutions for a wide variety of customers in various markets around the world.

Our innovative and flexible reverse logistics solutions empower our customers with significant market differentiators in competitive markets. Automated standardised processes offer low implementation costs and a reduced demand on administrative resources. This creates additional revenue opportunities.

Full visibility of the system and its operation is available through KN Login giving you complete control end-to-end.

Designed to expand where and when necessary, our reverse logistics solutions can reflect and support the expansion of our customers’ global footprint.