Our Critical Service Logistics' (CSL) Contact Center operates around the clock, providing coordination of time-definite delivery of consolidated parts shipments to field and installation sites.

The Contact Center delivers:

• Centralized order management – from sourcing to destination
• Service-parts DCs
• 24x7x365 phone & Web-based support
• Highly trained service reps – average tenure of 5+ years
• Customer contact point for stocking locations
• One-call service

For more than 10 years, Kuehne + Nagel has helped companies improve customer service and inventory management, increase sales and cut costs.

Services include pre-, point-of- and post-sale support for:

• Order entry
• Order inquiry
• Product inquiry
• Invoice and account inquiry
• Collections
• Shipment status
• Catalog fulfillment
• Field engineers

Professional, courteous Kuehne + Nagel service professionals take excellent care of your customers from upfront order-taking right through to follow-up customer service.

The Contact Center handles more than 20,000 calls and 25,000 orders monthly, with an abandonment rate of under 0.2%.

For information on how Kuehne + Nagel can support your critical-parts logistics requirements, please click.