Our reverse logistics capabilities include returned-goods management, inventory repair / return, testing and billing.

Timely, accurate planning and replenishment is provided using automated, Web-enabled processes and visibility. All processes are audited to ensure high standards of service.
Services include:

• Container / returns management
• Re-working / re-packing / re-labeling
• Testing
• Repair data integration for repair services vendors (contract manufacturers or OEM)
• Shelf-life management
• Billing & receivables

Service Parts

• Returned goods are inspected; claims are filed, as appropriate
• Inventory tracking through repair & return, via Web-enabled process
• Inventory reconciliation to ensure accurate planning / replenishment
• Lead logistics services

Auto / Retail Goods

• Return authorizations are received & processed
• Inspect returned goods
• Process goods quickly to ensure timely customer credit

For information on how Kuehne + Nagel can support your reverse logistics requirements, please click.