Aftermarket Services
Kuehne + Nagel provides support for the post-installation requirements of your customers, including critical spare parts replenishment programs that minimise costly downtime.
Kuehne + Nagel's aftermarket management segment, delivers two comprehensive solutions:
Critical Service logistics (CSL)
CSL business solution supports field engineers with mission-critical spare parts within shortest response times from order to delivery by incorporating flexible 24/7/365 contact centre capabilities, real-time inventory and order visibility tools and a network of more than 200 (to be confirmed) regional and forward stocking locations for the strategic positioning of inventories across the globe.
CSL services include::
- Order management & call centre
- Field management
- Inventory control & management
- Regional & forward stocking location management
- Transport management
- Technical on-site services from out-of-the-box installation to advanced component swap
- Returns management
- Repairs & repair vendor management
- Disposition & recycling
Reverse Logistics
Services include:
- Product recovery
- Advance / retrieval services
- Cartridge return services
- Product labeling
- Scanning of returns at our network of national or regional depots
- Web visibility and reporting of RMA services
- Return Center with screening, product verification and disposition
- No fault found testing and refurbishment
- Repair services
- Order management & Call Centre
Kuehne + Nagel also manages companies’ commercial returns, repair, recycling and E-Waste (WEEE) flows through a configurable returns order management system and a customized collection network. Reverse Logistics Services include web-enabled processes and full end-to-end visibility. All processes are audited to ensure high standards of service and the necessary compliance.
For more information, please contact us.
